Full time position of an Energy Adviser, for a fixed 12 month term, and immediate start.
Established in December 1993 the Environment Centre (tEC) is an independent charity which aims to reduce carbon emissions, improve sustainability and help people keep warm and well in their homes.
In order to achieve our aims we provide advice, deliver outreach and training, carry out data analysis and mapping, and manage practical projects from our office in Southampton. We support others to take action including voluntary groups, charities, schools, businesses, and local government.
We have worked on a diverse range of local, national and European projects from fuel poverty, air quality, and waste minimisation to best practice in behaviour change, sustainable construction and energy demand side reduction. We are the trusted local centre for information and support for home energy efficiency. You can find out more about our work here: www.environmentcentre.com
The main focus of this role is to assist in delivering help and support across a range of our energy and fuel poverty projects. This will involve providing appropriate telephone and face-to-face advice on all aspects of home energy efficiency, as well as more in-depth casework to support clients.
Face-to-face advice will include home visiting and outreach events, such as drop-ins and workshops or talks with community groups and front-line services.
The post holder will be required to accurately record client details and information on outcomes. There will also be a variety of general administrative tasks including post-advice follow-up and evaluation.
The successful applicant will be an excellent verbal and written communicator with good attention to detail. We are looking for someone who is highly organised, with an enthusiasm for giving domestic energy efficiency and money saving advice, to join our small and friendly team.
Any other duties relevant to the work of the post holder may be assigned as requested by Senior Management.
Everyone who works at the Environment Centre (tEC) has the responsibility for promoting the safeguarding and welfare of vulnerable adults and children. Staff are expected to:
- Understand and comply with tEC’s safeguarding policies and procedures.
- Be aware of the signs and symptoms of abuse by attending relevant training.
- Report all causes for concern to the Safeguarding Lead or Deputy.
The post holder will be required to complete a DBS check for this position.
- Essential skills and experience
- A commitment to tEC’s work and our charitable mission.
- An excellent telephone manner which is sensitive to the client’s situation and needs.
- An enthusiasm for advice giving and helping those people we support.
- A commitment to customer service and an understanding of the necessary attentiveness and patience required.
- Competent using Microsoft Office – Word, Excel, Outlook, Powerpoint.
- Strong administrative skills and a willingness to undertake routine administrative tasks with high levels of accuracy and reliability.
- Excellent time management and organisational skills.
- Ability to work flexibly and manage competing priorities.
- Self-motivation and initiative, with the ability to work unsupervised and as part of a team.
Desirable skills and experience
- An understanding of energy efficiency measures and fuel poverty.
- Experience of giving customer focused advice.
- Understanding of the challenges of giving face to face support to vulnerable individuals.
- City and Guilds or equivalent qualification in energy awareness i.e. Domestic Energy Assessor or trained EPC assessor.
- Competent using CRM databases e.g. Microsoft Dynamics.
- Clean (car) driving licence and a willingness to drive to meetings and events as required. Car ownership not required.
- Data analysis and mapping skills.
- Competent with social media and website platforms.
Pay and conditions
The full-time position will require a minimum commitment of 37.5 hours per for a 12 month fixed term period. The salary for the role will be between £18,200 and £20,200 per annum, based on experience. You may be required to work occasional evenings and weekends; tEC operates a time of in lieu system.
Full time employees are entitled to 24 days paid holiday per annum (plus statutory holidays and up to 3 occasional days between Christmas and New Year when the office is closed). Your annual leave entitlement for the fixed term will be calculated once we have agreed a start date.
We will pay fees and expenses for attendance on relevant training courses and any expenses incurred in the course of your work will be reimbursed in accordance with tEC’s staff expenses policy.
The Environment Centre (tEC) operates a personal pension scheme.
Applicants must provide a covering letter of no more than two sides of A4 and a CV, which demonstrates how your skills and experience relate to the personal specification.
Covering letters and CVs, whether posted or emailed, should arrive no later than 12.00 on Friday 13th April 2018.
Interviews will take place at our office in Southampton on 24th and 25th April 2018. Applicant Information Energy Advisor
If you have not heard from tEC by 19th April, please assume that your application has been unsuccessful.
Applicants should send their covering letter and CV to Helen Farley:
By email: firstname.lastname@example.org
Or by post: 14-15 Brunswick Place, Southampton, Hampshire, SO15 2AQ