Southern Water urges customers ‘reduce your use’

With soaring temperatures set to continue through the weekend we are urging customers to reduce their use to protect supplies.

When warm weather hits, demand for water soars by as much as 70 per cent compared to cooler times and as the heat wave continues it is placing unprecedented demand on water supplies across the South East of England.

We are not putting any water us restrictions in place this summer and have water for your everyday use. We are currently supplying an extra 77 million litres of water a day across the region compared with a week ago – that’s nearly nine million watering cans full.

We are calling on customers to use water wisely in the garden, and avoid washing cars or filling paddling pools to help us refill the network.

Ben Earl, water efficiency manager at Southern Water said: ‘Water is a precious resource and it’s important that we all do what we can to reduce wastage, come rain or shine.

Our customers are already among the most water efficient in the country but there are simple things you can do to reduce waste – and cut your water bill.

In the heat wave, people should be neighbourly – look after supplies by using water butts for example, to water plants – brown lawns recover quickly.

Other tips include simple measures such as turning off taps when you’re brushing your teeth, swapping a bath for a four-minute shower and watering your garden with harvested rain can make a huge difference to water supply levels across the region.’

Our work to protect water resources includes an increased focus on fixing leaks on our 13,700-kilometre network of water mains.

During 2018 we are offering one free fix on customer supply pipes between the meter and the front door. This is a £2.3 million give-away as normally customers must pay to fix pipes on their land.


  • Following our ground-breaking universal metering programme, our customers now use around 16% less water than they did in 2010.



  • Remember to stay hydrated in hot weather – keep your reusable bottle topped up.