Public Procurement Review Service: challenge unfair practice

The Public Procurement Review Service (PPRS), formerly known as the Mystery Shopper Service, is available for any supplier to use, in particular it can help small businesses which feel they might have been treated unfairly during a bid, or that they have been dealt with in a way that falls short of EU rules or government policy

The PPRS Progress Report 2018/19 highlights the main trends that the service has seen over the past year, including:

  • 263 cases received overall.
  • The highest number of cases closed during the year: 204 cases up from 137 cases in 2017/18.
  • £2.6m in late payments unblocked on behalf of suppliers. We have had a 100% success rate in unblocking undisputed
  • 98% of recorded outcomes measured as ‘positive’. This includes changes being made to live procurements, recommendations being accepted, areas identified to improve future procurement practice and where PPRS was able to offer advice to the supplier to help them understand what has happened and why.

The service is available to VCSE organisations and is a valuable tool to call out poor practice in public procurement. You can find out more about the service here.

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