Helper guide for Census Day – 21st March 2021
Census Contact Centre – Live 1st March 2021 UK based – It offers help over the phone, via webchat and SMS text message, and through ‘Contact Us’ on census 2021 website.
Freephone 0800 141 2021 Freephone Language helpline 0800 587 2021 NGT (text relay service) (18001) 0800 141 2021 (Text relay offers text-to-speech and speech-to-text translation services).
Coverage hours: – Monday to Friday 8am – 8pm Saturdays 8am – 1pm – Census Weekend Saturday and Sunday (20 and 21 March 2021) 8am – 8pm Who can call the contact centre?
The contact centre can be used by individuals themselves, or by a family member or trusted friend/carer on their behalf. This includes community contacts & ONS Field Staff offering help. What can the contact centre help with? – resolving general and specialist queries from the public – providing new or additional questionnaires, letters and leaflets, and range of questionnaires, inc large print – providing language translation booklets, and interpretation services – providing braille guidance booklets & easy read leaflets – assisting individuals to complete the census over the telephone. – Some services may require appointment, depending on demand.
For more information please click on the link